Frequently Asked Questions

  • Who decides if a trip is to be canceled?

    The Captain is the only one to cancel a trip.

  • How do I know if my trip has been canceled?

    The captain will contact you by email, text message, and he will post it on our Update Page if a trip is canceled.

  • How do I purchase my tickets?

    Tickets are purchased online only. You can visit our calendar to view dates of trips and book your tickets there.

  • Can I make a phone reservation?

    We do not take reservations by phone for any of our trips.

  • Do you offer a group discount?

    Due to Covid-19, we have suspended our group discount.

  • How do I cancel my trip?

    We do not refund any of the Whale and Seal watching cruise tickets. You can cancel by contacting us at (516) 544-6698 or by Email

  • Can I get a refund?

    We do not accept any refunds or transfers on these trips. Think of it as buying a ticket for a concert or sporting event. If you wish to re-sell your ticket you are free to do so. Please see our Terms and Conditions page for more information.

  • What the best way to contact us?

    Contact us by calling (516) 544-6698 or by Email

  • I went to Groupon and cant find tickets?

    Due to limited room on each trip, we have suspended our 2021 Groupon special.

  • I purchased a gift card can I get a refund?

    Gift Cards are non-refundable. Please visit our Terms and Conditions page for more information.

  • What do you consider a child's fare?

    Children 12 and under are eligible for a child fare.

  • How old should my child be to join on a whale or seal watching trip?

    We ask that children under one year of age should not be brought with you on these trips for safety reasons. Your child should be able to walk and talk before they go for their first whale or seal watching trip.

  • Can I bring my dog on the boat with me?

    Unless you can show proper documentation that the dog is a licensed therapy or guide dog unfortunately we can not allow any animals on the boat for these trips. However, the Captain Lou Fleet does have special dog cruises during the summer months.

  • Are you part of the Captain Lou Fleet?

    Yes! All of the trips for Whale and Seal watching are aboard one of the Captain Lou Fleet vessels.

  • Where are you located?

    We are located at 31 Woodcleft Ave, Freeport, NY 11520 Please visit our directions page for more information.